Cox Health Plans CORPORATION is committed to ensuring your personal and account information is protected, both off and on the Internet. If you suspect fraudulent activity related to your Cox Health Plans account(s), please contact us immediately at 417-269-4841. As a reminder:
- Cox Health Plans CORPORATION does not ask for personal or account information to be submitted via e-mail.
- If you call Cox Health Plans CORPORATION or receive a call from Cox Health Plans, please remember we will never ask you to provide us with your online account password.
E-mail and Web site fraud, often referred to as phishing, carding, or spoofing, involves a perpetrator sending you an e-mail request that appears to be from a business with whom you normally dealfor example, an Internet service provider (ISP), online payment service, or bank. The e-mail may instruct you to update or validate your information, including account information, Social Security number, passwords, and other sensitive information via e-mail, or by directing you to a phony Web site that looks like the legitimate business site. By complying with the e-mail instructions, you unknowingly provide this informationnot to the legitimate company, but to the perpetrator. The information may then be used to access your insurance customers data, and commit other illegal acts. E-mail scams also may carry worms or viruses that can further harm you by planting potentially damaging viruses in your computer system.
Phony Web Sites
Often used to perpetrate e-mail fraud schemes, a phony Web page or Web site is similar to that of the legitimate company, using a URL address that is similar to that of the reputable business. For example, the address of the phony Web site or Web page may use a common misspelling of the companys name or may add a word, symbol, or number before or after the name. Even if you do not receive an e-mail directing you to such a site, you may accidentally mistype the address of a legitimate site in your browser and end up on the phony site. The perpetrators hope is that you will continue to conduct your online transactions as usual, entering personal information, account numbers, and passwords.
How to Avoid E-mail and Web Site Scams
While we at Cox Health Plans CORPORATION continue to provide security controls to protect your information, you can help protect yourself and your accounts by following these guidelines:
The safest approach is to immediately delete e-mail from unknown sources, without opening the email. If you receive an e-mail that warns you that an account of yours will be shut down with little or no notice unless you reconfirm your billing information, do not reply or click on the link in the e-mail. Instead, contact the company cited in the e-mail using a telephone number or Web site address you know to be genuine.
Avoid sending personal and company information over the Internet. Before submitting sensitive information through a Web site, look for the padlock icon on your browsers status bar (see Figure 1). It signals that your information is secure during transmission.
To better recognize legitimate e-mails from third parties, familiarize yourself with the privacy and security policies of third-party Web sites to understand how they will use your e-mail address. You also may wish to contact your Internet Service Provider for support in blocking e-mails or to subscribe to a spam filter they may offer.
For your added protection, there are many products available, including personal firewalls and virus protection software, that you may be interested in purchasing and installing on your computer.
Bookmark trusted Internet destinations or, if you enter the Web site address directly, recheck it to ensure you have entered the correct address before providing personal information on a site. Be suspicious of an information-collecting Web page that is an orphan page. In other words, if you cannot locate a home page for the company, or the home page has an under construction message on it, be wary.
Look for the presence of an @ symbol anywhere in the page URL. This usually indicates a fraudulent Web site. Ensure you know the person/entity to whom you are giving information over the Internet. Do business only with Internet companies that use a secure form to capture private information. To verify your session is secure, look for https: instead of http: in the URL address line, as well as the padlock icon on your browser's status bar (see Figure 1).
Reporting Suspicious or Fraudulent Activity Involving Your Cox Health Plans CORPORATION Account.
If you receive a suspicious message that appears to be coming from Cox Health Plans CORPORATION, or discover a potentially phony Cox Health Plans CORPORATION Web site, please let us know by calling 417-269-4841. We take these incidents seriously and work with our internal investigations team and law enforcement agencies to investigate them. If you suspect fraudulent activity related to your Cox Health Plans CORPORATION account(s), please contact us immediately at 417-269-4841.